The Peninsula Manila
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Staff overall was attentive and provided needs as requested, lacked consistency throughout the entire facility. Customer service on my 1st day dining was ok did not match the level of service Miguel provided at check in. Miguel attended to and was keen on all the details of our needs without me for discussing or asking for the services we needed for my disabled mother.
Marygrace
août 2024
Staff was accommodating and Miguel the manager and check in host provided excellent customer service he was welcoming and provided the needs of my disabled mother.
Marygrace
août 2024
This hotel is located at the central Makati. And all the staffs are nice. I've been very much satisfied with thier services.
Jaeyoung
août 2024
I've visited The Peninsular on various occasions in the past but never actually stayed there, so it was indeed a pleasure to experience the ambience & service of such a prestigious hotel chain. Every single member of staff that I encountered were courteous & professional in every way possible & couldn't have been more helpful. The Makati location is superb & the view from my room, out towards Bonifacio Global City, was very impressive.
Robert
octobre 2024
Room was very comfortable, staff very helpful, courteous and friendly. I left my ipad behind - the staff kept it safe and I had no problem getting it back Breakfast (room service) was excellent It is not a new hotel, but it has been wonderfully maintained. The lobby is so elegant. I have stayed in several hotels in Manila - I would say the Manila Peninsula is the best hotel of all. It is in the middle of the business district (but you do nor feel that) and the best shopping area is just a short walk away.
Barbara
mars 2025
The service is impeccable, the staff seem to be very well trained in providing a high level of customer service, from the front desk, to cleaners, room service and concierge. All providing an outstanding service level.
Michelle
juillet 2024
The staff here are always efficient and attentive. This trip they were particularly helpful and even recalled our previous visits and requirements. The fresh flower displays in the lobby are magnificent. Many came from Baguio and apparently some were from Ecuador! We enjoyed the facilities at The Gallery Club. A good range of food and drinks are provided throughout the day and the lounge is peaceful and overlooks the picturesque lobby. The Spices restaurant offers a large and tasty collection of dishes originating in the East. The restaurant staff are knowledgeable and refreshingly engaging.
Tim
mars 2024
The hotel exudes classic elegance with a refreshed look, featuring a lively lobby with live piano music, stylish staff uniforms, and excellent dining options. The service was impeccable, and the atmosphere, especially during the Valentine's Day dinner with live music, was vibrant and sophisticated. The pool and garden area were also beautiful.
Manuel
février 2025
Pool, Room, Breakfast, Service, all outstanding
Klaus
octobre 2023
The rate includes breakfast which is absolutely one of the best we’ve had. The hotel’s high tea is also the highlight of our stay. All the restaurants we tried provided very high quality food and service. Each restaurant has its own signature mocktail that compliments the cuisine. Certainly one of the details you only see in the best hotels.
Shih-chiao
octobre 2023
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